How Intent Based navigation works

Overview

Intent-based navigation allows applications to interpret user queries in natural language and direct them to the most relevant interface. K2BTools provides a dedicated module for implementing intent-based navigation, leveraging its knowledge of user interfaces and their parameters.

Functionality

K2BTools generates user interfaces and understands their "intentions" and parameters. With this information, along with developer input, K2BTools creates an Intent-Based Navigation Metadata. This metadata contains details about the intentions, parameters, and security requirements.

K2BTools integrates with Globant Enterprise AI to utilize its LLM capabilities. By using the Intent-Based Navigation Metadata and the user's query, it determines the most suitable user interface to address the user's question.

Process

• K2BTools connects with Globant Enterprise AI, providing the user's question and the Intent-Based Navigation Metadata from the knowledge base.
• Globant Enterprise AI responds with the "best" panel to address the user's question, including the parameters K2BTools should use.
• K2BTools verifies the user's authorization to access the panel and refines the parameters, as users may know descriptions but not the IDs of the information. For more information read Parameters metadata and Description Mappers in Intent-Based Navigation

Steps to Implement Intent-Based Navigation

To add intent-based navigation to the knowledge base, developers need to:

• Install the K2BTools intent-based navigation module.
• Provide input regarding the intentions of the web panel and load this information into the Intent-Based Navigation Metadata.
• Ensure connectivity with Globant Enterprise AI

We will explore these items further in the section on Intent based navigation installation steps.

For more information on connecting with Globant Enterprise AI, refer to Intent based navigation and Globant Enterprise AI.